Terms and Conditions
Welcome to Gerd Gastrik Malaysia. These Terms and Conditions govern your use of this website, the purchase of NZIM Plus products through this website, and any related customer support or order services provided through our official channels. By accessing this website, placing an order, or using our services, you agree to be bound by these Terms and Conditions.
Please read these Terms carefully before placing an order. If you do not agree with any part of these Terms, please do not use this website or proceed with a purchase.
1. Website Use
This website is provided for lawful personal use. You may browse product information, place orders, contact customer support, and access content made available by Gerd Gastrik Malaysia. You must not use this website for unlawful, fraudulent, abusive, or harmful purposes.
You agree not to attempt to interfere with website security, copy or misuse website content, submit false information, impersonate another person, place fraudulent orders, or use automated tools to disrupt the website or checkout process.
2. Product Information
NZIM Plus is presented as a product intended to support a daily digestive wellness routine. Product descriptions, ingredient references, images, packaging visuals, and educational content are provided for general information and shopping purposes. They are not medical advice and must not be treated as a diagnosis, treatment plan, cure, or guarantee of a specific result.
Individual experiences may vary depending on diet, lifestyle, health status, consistency of use, medication, allergies, and other personal factors. We do not guarantee that every customer will experience the same outcome.
Please read the product label carefully before use. If you are pregnant, breastfeeding, have a medical condition, are taking medication, have allergies, or are uncertain about product suitability, consult a doctor or qualified healthcare professional before consuming the product.
3. Orders and Acceptance
When you submit an order, you are making an offer to purchase the selected product package at the displayed price, subject to stock availability and order verification. An order confirmation does not automatically mean that the order has been accepted or shipped.
We reserve the right to cancel, refuse, limit, or review any order where we reasonably believe there may be incorrect pricing, stock issues, payment concerns, misuse of promotions, suspicious activity, incomplete customer details, delivery limitations, or fraudulent intent.
If we cancel an order after payment has been successfully received, we will arrange the appropriate refund according to the original payment method or another reasonable method agreed with the customer.
4. Pricing and Promotions
All prices displayed on this website are in Malaysian Ringgit (RM), unless stated otherwise. Product prices, package offers, shipping charges, gifts, discounts, and promotions may change without prior notice.
Promotional offers are subject to availability and may have specific conditions, including limited duration, selected packages, stock limits, one redemption per customer, or exclusions from other discount codes. We reserve the right to correct any obvious pricing, typographical, or promotional error.
Where a promotion includes a free gift, ebook, bonus, or other benefit, the offer is subject to the stated conditions and may be changed or withdrawn if there is an error, stock limitation, technical issue, or misuse.
5. Payment and Cash on Delivery
Available payment methods are shown during checkout. Customers are responsible for ensuring that their selected payment method is valid and that the order information is accurate.
If Cash on Delivery (COD) is available for your location, the applicable COD charge will be shown or communicated during checkout. COD customers must ensure that the recipient is available to receive the parcel and make payment to the courier. Repeated failed COD attempts, rejected parcels, or inaccurate delivery information may result in COD restrictions for future orders.
6. Delivery
Shipping charges and delivery options are shown at checkout or on our Shipping page. Delivery estimates are not guaranteed delivery dates. Courier operations, weather, public holidays, remote-area coverage, address accuracy, and other external factors may affect delivery timing.
Customers are responsible for providing a complete and accurate delivery address, including postcode, state, and an active phone number. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable customer details.
7. Returns and Refunds
Returns and refunds are handled according to our Returns & Refund Policy. Due to hygiene, food safety, and product integrity considerations, opened or used consumable products may not be eligible for return unless required by applicable law or where a verified issue exists.
If you receive a damaged, incorrect, or incomplete order, please contact us promptly with your order details and supporting photos or videos. Do not dispose of the parcel or affected product until our support team has reviewed your case.
8. Intellectual Property
All content on this website, including product descriptions, copywriting, images, logos, videos, design elements, graphics, downloadable materials, and branding, belongs to or is licensed to Gerd Gastrik Malaysia unless otherwise stated. You may not reproduce, distribute, modify, sell, or use this content for commercial purposes without prior written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Gerd Gastrik Malaysia is not liable for indirect, incidental, special, or consequential loss arising from your use of this website or products purchased through it. Nothing in these Terms excludes rights that cannot be excluded under applicable law.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on this page. Continued use of the website after updates means that you accept the revised Terms.
If you have questions about these Terms, please contact our customer support team through the official contact channel provided on this website.