Shipping

Shipping Information

We want your NZIM Plus order to arrive as smoothly as possible. This Shipping Information page explains our standard shipping charges, order processing process, delivery expectations, and what you can do if you need help with a parcel.

Shipping Charges

Shipping charges are calculated according to the delivery region selected during checkout:

  • Semenanjung Malaysia: RM7 shipping fee.
  • Sabah, Sarawak and Labuan: RM9 shipping fee.
  • Cash on Delivery (COD): RM10 COD charge, subject to courier coverage and availability.

The final delivery fee shown at checkout is the amount applicable to your order. Please review your address, state, postcode, and selected payment method carefully before completing payment.

Order Processing

Orders are usually processed after successful payment confirmation or COD verification. Processing includes reviewing order details, preparing the selected NZIM Plus package, packing the parcel, and arranging collection by the courier partner.

Orders placed during weekends, public holidays, high-volume campaign periods, or promotional events may require additional processing time. We aim to prepare orders efficiently, but processing time may vary depending on stock availability, courier collection schedules, and order volume.

For COD orders, our team may contact the customer to verify the order before shipment. Please ensure that the phone number submitted during checkout is active and reachable. Orders with incomplete information, unverified phone numbers, suspicious details, or repeated failed-delivery history may be reviewed before dispatch.

Delivery Timing

Delivery timing depends on the courier service, destination, public holidays, weather, address accessibility, and other factors outside our direct control. We cannot guarantee a specific delivery date or time.

As a general guide, parcels within Semenanjung Malaysia may arrive sooner than parcels sent to Sabah, Sarawak, Labuan, rural areas, islands, or locations with limited courier coverage. During peak periods, courier networks may experience delays even after the parcel has been shipped from our fulfilment team.

Please allow reasonable time for delivery updates after receiving a tracking number. Tracking status is controlled by the courier and may take some time to refresh after the parcel is collected.

Accurate Delivery Details

Customers are responsible for providing complete and accurate delivery information. Please include:

  • Full recipient name.
  • Active Malaysian phone number.
  • House, unit, apartment, or building number.
  • Street name, taman, kampung, condominium, or office details.
  • Correct postcode, city, and state.
  • Additional delivery notes where necessary.

Incorrect, incomplete, or unreachable delivery details may cause delays, returned parcels, failed delivery attempts, or additional courier charges. If you notice an error after placing your order, contact us as soon as possible. We will try to assist if the parcel has not yet been handed to the courier, but address changes cannot always be guaranteed after dispatch.

Cash on Delivery (COD)

COD is available only where supported by the courier and shown as available during checkout. The COD charge is RM10, subject to applicable coverage and order conditions.

Please ensure that the recipient is available to receive the parcel and make payment when the courier arrives. Couriers may attempt delivery according to their own route and schedule. If the parcel is refused, ignored, or repeatedly undeliverable, it may be returned to us.

Repeated failed COD orders, fake orders, rejected parcels, or inaccurate delivery details may result in COD being restricted for future purchases. This helps us protect courier operations and ensure fair service for genuine customers.

Tracking Your Order

Once your order has been shipped, tracking details may be sent through the contact information provided during checkout. Please check your WhatsApp, SMS, email, or order confirmation channel for updates.

If your tracking status shows that a parcel has been delivered but you cannot locate it, please check with household members, neighbours, your building management, reception area, or designated parcel collection point first. If the parcel is still missing, contact us promptly so we can advise on the next steps with the courier.

Damaged, Incorrect, or Incomplete Parcels

If your parcel arrives visibly damaged, incomplete, or contains the wrong product, please take clear photos or videos immediately. Include the outer parcel, courier label, inner packaging, product box, and any visible issue.

Please contact us promptly with your order number and supporting evidence. Do not dispose of the parcel, packaging, or product until our support team has reviewed your case. This helps us investigate properly and work towards a fair resolution.

Important Notes

We are not responsible for delays caused by courier disruption, severe weather, incorrect addresses, remote-area limitations, customs or regulatory processes where applicable, customer unavailability, or events beyond our reasonable control.

By placing an order, you agree to the shipping terms above. If you need help with an existing order, please contact our customer support team through the official channel on this website.