Privacy

Privacy Policy

Gerd Gastrik Malaysia respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you browse our website, place an order for NZIM Plus, contact customer support, or interact with our official marketing channels.

By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We May Collect

We may collect information that you provide directly to us, including:

  • Your name.
  • Phone number and WhatsApp number.
  • Email address, where provided.
  • Billing and delivery address.
  • Order details, selected products, payment method, and delivery preferences.
  • Messages, enquiries, reviews, feedback, or customer support records.
  • Information you voluntarily provide when joining promotions, forms, or campaigns.

We may also collect certain technical information automatically when you use our website. This may include your device type, browser type, IP address, pages visited, time spent on pages, referral source, cookies, and interactions with checkout or marketing campaigns.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, pack, ship, and manage your order.
  • Communicate with you about payment, delivery, tracking, returns, or customer support.
  • Verify COD orders and reduce fraudulent or incomplete orders.
  • Improve our website, product pages, customer experience, and support process.
  • Send relevant order updates, service notices, or promotional messages where permitted.
  • Measure website performance, advertising effectiveness, and customer journey behaviour.
  • Protect our business, customers, website, and systems from fraud, abuse, or security risks.
  • Comply with legal, accounting, tax, regulatory, or operational requirements.

We will only use your information for legitimate business purposes connected to our products, services, and customer relationship management.

3. Marketing Communications

Where permitted by law, we may contact you through email, WhatsApp, SMS, or other communication channels about promotions, product updates, educational content, abandoned checkout reminders, or offers that may be relevant to you.

You may opt out of promotional communications at any time by following the unsubscribe instructions in the message or contacting our support team. Please note that even if you opt out of marketing messages, we may still contact you regarding active orders, payment, delivery, returns, or important service-related notices.

4. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies. These tools help us remember preferences, understand website traffic, improve page performance, measure advertising campaigns, and provide a smoother checkout experience.

Cookies do not normally identify you personally unless you voluntarily provide information through forms or checkout. You may choose to disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

5. Sharing Your Information

We may share relevant information with trusted service providers only where necessary to operate our business. These may include payment providers, courier companies, website hosting providers, customer support tools, analytics platforms, advertising platforms, and technology partners.

For example, courier partners may require your name, phone number, and delivery address to deliver your parcel. Payment providers may process payment information through their own secure systems. We do not sell your personal information to unrelated third parties for their independent marketing use.

We may also disclose information where required by law, to protect our legal rights, investigate fraud, respond to lawful requests, or protect the safety of customers and the public.

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. These steps may include access controls, secure website connections, restricted administrative access, and the use of reputable service providers.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please keep your own account, order details, and device secure, and avoid sharing sensitive information through unofficial channels.

7. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, legal compliance, accounting, fraud prevention, dispute handling, and legitimate business operations. When information is no longer needed, we may delete, anonymise, or securely archive it according to our internal procedures and applicable requirements.

8. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw marketing consent, or ask questions about how your data is handled. To make a request, contact us through the official support channel on this website.

We may need to verify your identity before responding to a privacy request, especially where the request involves order details, delivery information, payment records, or sensitive customer information.

9. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or courier tracking pages. These websites operate under their own privacy policies. We are not responsible for the privacy practices, content, or security of external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technology changes. The latest version will always be published on this page. Continued use of our website after an update means that you accept the revised Privacy Policy.